Hires & cases
After filing: more documents, the decision and an appeal
Keep the case in step with the authority's letters (in Sweden, Migrationsverket's): requests for more documents with their deadline, the decision, and an appeal after a refusal.
- 1Add the case numberOnce the application is filed, an Application row sits at the top of Steps. Click it to add the authority's case number (in Sweden, the ärendenummer); the permit takes it over when it's granted.
- 2More documents askedRecord letter → More documents asked: the letter's date, the deadline and what they want: from the employee, from the employer, or the same documents as an existing step. Each item becomes a step due on the deadline. The employee gets an email with a portal link for theirs, the employer contact for the employer's, and the team in-app and by email. The emails say how many documents and by when, the list stays in Settio. Upload a clear request (deadline and list) yourself and it's recorded straight away (a letter the employee uploads in the portal waits for you on the Record letter banner), with an Undo in the upload message and "Recorded automatically · Undo" on the Application row until it's answered; after an undo the banner asks you to record it by hand, and the same letter is never recorded automatically again. Decisions are always yours to record.
- 3Answered by itselfWhen every item's step is done (or its document is verified), the request is marked as sent. You can also click Mark sent. A wrong request can be removed: its open steps go, done steps and files stay.
- 4The decisionRecord letter → A decision: granted, refused or withdrawn, the decision date and when the letter arrived. Granted opens the permit form, pre-filled from the letter. Withdrawn closes the case. A decision recorded before the filing step was ticked marks it done, and the processing and "decision issued" steps close by themselves.
- 5Refused: what next?Choose Appeal (two steps: draft a week before, file by the deadline, the period the country's rules give, counted from the day the letter arrived; in Sweden three weeks), Apply again (a linked new application; this case closes), Close the case, or decide later. Later, record that the appeal was filed and its outcome: an appeal granted opens the permit form.
- 6Letters you uploadUpload a letter from the authority and the document check spots it: a banner asks "Record it?" and pre-fills the dialog from the letter for you to check. Nothing is recorded without you.
Before filing: the application pack. Open the filing step and click Download the application pack: one zip with the employer's documents Settio generates from the case (for Sweden, the offer of employment, with the details of Migrationsverket's form 232511, and the request for the union's statement), every verified document of the application's steps, and a contents file listing what is in it and what is still missing (not uploaded, not verified yet or rejected). Above the button you see the same summary first. Each generated document is also a PDF of its own, in Swedish or English; the union request sits on the union's step too. What Settio doesn't know (the SNI code, the collective agreement, the insurers) is left as a line to complete by hand. Names in any script (Łukasz, Γιώργος, محمد) print as written. ⌘K → Application pack downloads it for the person you pick.
Requests for more documents and appeal deadlines show under Needs you on Home with their dates.
Each family member's case records its own decision.
Always check the appeal deadline in the decision letter itself. Settio counts the period the country's rules give (Sweden: three weeks from the day the letter arrived), and the letter wins where it says otherwise.
Countries with several stages: where a refusal can be challenged first with the authority, then in court, the choice names the first stage, where it is filed and its period (days, working days or months), and lists the stages in order. When a stage is decided against, Take it to … plans the next with its own deadline and steps. A country Settio has no remedies for gets no deadline: follow the letter.
Decision due by law: where a country sets a legal limit on deciding, the Application row shows the date (counted from the filing) and what silence means then: granted, or a refusal that can be challenged.
Informational only. This guide is not legal advice. Always verify requirements with official government sources before acting. About this information